Frequently Asked Questions
We've compiled answers to the most common questions about FinAI Academy and our AI-powered financial tools. If you don't find what you're looking for here, feel free to contact our support team.
Our FAQ covers topics ranging from getting started with our services to understanding how our AI works, pricing details, and data security. We update this page regularly based on user feedback and common inquiries.
If you're new to FinAI Academy, we recommend starting with our free trial to explore the features yourself. Most questions are answered through hands-on experience with our tools.
Getting Started
How do I sign up for FinAI Academy?
Signing up is easy! Visit our pricing page and choose a plan that fits your needs. You can start with a free trial that gives you access to basic features. No credit card is required for the trial. Once you're ready to upgrade, simply enter your payment information.
What devices and browsers are supported?
FinAI Academy works on all modern devices and browsers. We support desktop computers, tablets, and smartphones running iOS, Android, Windows, and macOS. For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge.
Do I need financial knowledge to use your tools?
Not at all! Our AI is designed to guide beginners through the process. The tools provide explanations, tutorials, and personalized recommendations. Many users start with no prior financial knowledge and quickly become confident in managing their budgets.
AI and Technology
How does your AI work?
Our AI uses machine learning algorithms trained on millions of anonymized financial transactions. It analyzes your spending patterns, income, and goals to provide personalized insights. The AI continuously learns from your behavior to improve its recommendations over time.
Is the AI accurate?
Our AI achieves over 95% accuracy in expense categorization and budget predictions. However, it's designed to learn from your corrections, so the more you use it, the more accurate it becomes for your specific financial situation.
Can I trust AI with my financial decisions?
Our AI provides recommendations, not mandates. We encourage users to review and understand the suggestions before acting on them. The AI is a powerful tool, but your judgment and financial goals remain central to the decision-making process.
How do you protect my data?
We use bank-level encryption (AES-256) for all data transmission and storage. Your financial information is never sold or shared with third parties. We comply with SOC 2, GDPR, and CCPA standards. For more details, see our Privacy Policy.
Pricing and Billing
What are your pricing plans?
We offer three main plans: Basic ($9.99/month), Pro ($19.99/month), and Premium ($39.99/month). The Basic plan includes core budgeting and tracking features. Pro adds predictive planning and advanced analytics. Premium includes personalized financial coaching and priority support.
Is there a free version?
Yes! Our free trial gives you access to basic features for 30 days. After that, you can continue with limited free features or upgrade to a paid plan. The free version includes manual expense tracking and basic budget creation.
Can I cancel my subscription anytime?
Absolutely. There are no long-term contracts or cancellation fees. You can cancel or change your plan at any time from your account settings. If you cancel, you'll retain access to your data until the end of your billing period.
Do you offer discounts for students or non-profits?
Yes! We offer 50% discounts for students, educators, and qualified non-profit organizations. Contact our support team with verification to apply for these discounts.
Features and Support
Which banks and financial institutions do you support?
We integrate with over 10,000 financial institutions worldwide, including major banks like Chase, Bank of America, Wells Fargo, and international banks. If your bank isn't listed, you can manually import transactions or use our receipt scanning feature.
How do I import my existing financial data?
You can connect your bank accounts securely through our integrations, or manually import CSV files from your bank statements. Our AI will automatically categorize historical transactions to give you immediate insights.
What kind of support do you offer?
All users get access to our help center, video tutorials, and community forums. Paid users receive email support with 24-hour response times. Premium users get phone support and personalized onboarding sessions.
Can I export my data?
Yes, you can export your financial data, reports, and insights at any time in various formats (PDF, CSV, Excel). Your data is always yours to control.
Still Have Questions?
If you couldn't find the answer you're looking for, our support team is here to help. We typically respond within 24 hours.
Contact Support